Contact

NovariaHome

819 Weeping Oak Lane, Spring, TX 77388 USA.

Frequently Asked Questions

Please read our FAQ before sending us a message.

HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?

As soon as your order is shipped, we will send you a shipping confirmation email with your tracking number. You can check the Order Lookup page as well to check the status of your order.

I PLACED MY ORDER, AND MY CARD WAS CHARGED. WHEN WILL MY ORDER SHIP?

Orders typically take about 2-3 business days to process, you will then receive an email from us with the tracking information.

Which payment methods are accepted ?

We accept PayPal and Cards payment via Stripe.com, We’re working to get alternative payments as soon as possible.

How secure is shopping in the Online Shop? Is my data protected?

Except the shipping & billing information, we don’t store any information in our website. Please refer to our Privacy Policy for more details.

What exactly happens after ordering?

Once you’ve placed an order, you will receive an Order Receipt email to confirm your order details. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE ONCE IT HAS SHIPPED?

Depending on the postal carrier you select, and your country, orders will be received as follows.

Shipping Method Cost Delivery Time Courier – Country
USPS Shipping FREE (USA Only)    10-15 days USPS – USA Only
Post Mail Shipping  FREE (Worldwide)    15-25 days Canada, Germany, Spain, Netherland
   12-20 days Australia, United Kingdom, Singapore
   15-25 days  Other Countries
DHL  – Express Shipping Calculated at checkout     3-7 days  Worldwide

Send us an email

If you need any assistance feel free to send us your request by email at contact@novariahome.com or by submitting your message using the contact form.

NovariaHome

819 Weeping Oak Lane, Spring, TX 77388 USA.